Meet Local Housing Providers – Jacqueline

“I don’t think the City or the Rent Adjustment Program does a credible job of facilitating that collaborative interaction between tenants and owners. Tenants and owners seem to be pitted as adversaries, and that’s not a way I like to do business in any shape or form.”

Name: Jacqueline

How long have you owned rental property? The property has been in our family since 1963. It was purchased by a relative who was visiting California from New York. She fell in love with California and decided she was going to retire here. She was a registered nurse and finally retired in 1969. My mom then inherited the property in 1993 and I’ve been involved with it since then. We’ve been a member of EBRHA since the early ’90s.

How many units do you own? I own four residential units, and two commercial units, plus one single-family cottage.

What neighborhood? All of our properties are in North Oakland and Temescal. I take pride in keeping the properties very diverse and well kept.

What do you like most about owning property in Oakland? I love that I am able to provide affordable housing for Oakland residents. Oakland needs more quality housing. I grew up in Oakland, so I’m used to living in quality housing. People come here because they want to live here for various reasons, so it’s nice that I’m able to provide housing for tenants and invest in Oakland neighborhoods.

How would you describe your relationship with your renters? My goal is to maintain a good relationship with all of my tenants. I keep our relationship on a business basis and communicate mostly in writing rather than verbal. I make sure I give them all required city disclosures to stay compliant with local laws. Sometimes, tenants complain about all of the notices I give them, but I explain to them I am simply following city requirements.

What is the most difficult part about being a rental property owner in the East Bay? There is a lack of transparent, honest and open communication between the City of Oakland, tenants and rental property owners. I don’t think the City or the Rent Adjustment Program does a credible job of facilitating that collaborative interaction between tenants and owners. Tenants and owners seem to be pitted as adversaries, and that’s not the way I like to do business in any shape or form. It’s very counterproductive and constantly keeps tenants and owners battling each other.