Hoarding, Habitability & Housing Compliance

Hoarding situations can create serious challenges in rental housing — impacting health and safety, habitability, maintenance access, pest control, fire risk, and overall property operations. At the same time, these situations often require housing providers to navigate sensitive tenant conversations, fair housing considerations, and evolving compliance obligations with care and professionalism.

This webinar will provide practical guidance for housing providers, property managers, and onsite teams on how to identify, document, and respond to hoarding-related concerns while balancing compassion with compliance. Attendees will learn strategies for addressing unsafe living conditions, communicating effectively with residents, coordinating inspections and cleanup efforts, and understanding when outside support services may be appropriate.

Walk away with a better understanding of how to:

• Recognize common signs and risk factors associated with hoarding,
• Address health, safety, and habitability concerns appropriately,
• Improve documentation and communication practices,
• Navigate fair housing and reasonable accommodation considerations, and
• Reduce liability while working toward safer housing outcomes for all residents.