Housing Program Specialist
HOUSING PROGRAM SPECIALIST
(Full Time) - Alameda County Onsite
Are you looking for a low-pressure environment, a comfortable 9a-5p role, lots of structure, and a predictable daily routine? Please DO NOT apply for this position!
We are seeking a bright, energetic, flexible, curious, and purpose-driven person to join our nonprofit rental housing organization. Bring your passion and ideas to help build community and create organizational standards that help drive success and operational excellence. The ideal candidate is a self-starter, enjoys team collaboration, embraces technology, loves a fast-paced environment, and is motivated to make big changes and impact within the housing community.
This is an exciting opportunity for individuals who love real estate and want to expand their expertise in local rental housing laws and property management. This position is onsite and based in Oakland/Hayward California. Knowledge of local real estate, property management and/or rental housing experience is a plus.
About EBRHA
East Bay Rental Housing Association (EBRHA) is a nonprofit trade association with a $1.5M annual budget that serves the housing community in Alameda and Contra Costa counties. With 1500 members who own and manage almost 60,000 rental housing units and provide homes for more than 130,000 residents, EBRHA has been an essential resource to rental property owners/operators and their residents since 1939.
Position Summary:
EBRHA, in partnership with Alameda County, is offering an exciting new opportunity for individuals to have a meaningful community impact by elevating the rental housing experience in the local market. This role is based in Oakland/Hayward, and knowledge of California State and Alameda County real estate, property management and/or rental housing experience is required.
The successful applicant will love helping people solve problems, be detailed oriented, juggle a variety of daily activities, have superb communications (written and phone) and engage exceptional customer
support, as well as have a solid understanding of current web enabled technologies. We are seeking Housing Program Specialists (HPS) to join our team and to help build a new Alameda County Housing Resource Center program that supports property owners and renters! You will be
responsible for providing information about state and local housing laws, tenant and property owner rights, and rental property management best practices, as well as researching and assistance with navigating county-wide support programs and resolving renter-owner issues (alternative dispute resolution).
Essential Duties and Responsibilities:
- Manage inquiries, requests, follow ups, and reminders (inbound and outbound calls, chats, emails, etc.)
- Provide housing information to property owners, including assistance with navigating housing laws and regulations
- Troubleshoot and help resolve property management issues and property owner concerns.
- Be a strong community advocate and liaison to EBRHA staff, committee members and county staff.
- Document and update contact records based on interactions, maintaining accurate records in AMS/CRM application
- Maintain a knowledge base of current housing legislation, laws, policies, ordinances and compliance
- Provide training (online applications, filling out forms, etc.), using tutorial videos, instructional (guided) training, and pamphlets
- Ensure targets/goals are met consistently and provide reports for the Sales & Member Relationship Manager
- Support the planning and attend offsite community events and popups to provide education
Minimum Qualifications
(Knowledge, Skills, and Abilities)
- Bachelor’s degree or equivalent combination of education and experience
- 3-5 years previous experience in client service, residential support, call/contact center, account management, sales, or other related roles
- 2-3 years housing policy, real estate, property management, community nonprofit, and paralegal experience required
- Ability to build rapport with people quickly with a positive and professional demeanor
- Extraordinary customer service, customer interaction, and relationship building skills
- Excellent written and verbal communication skills
- Ability to prioritize and multitask with strong problem-solving skills (resourceful)
- Proficiency in Microsoft Word, Excel and Google Drive (Docs, Sheets, Slides, etc.) required
- Must have AMS/CRM application experience
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Multi-lingual fluency a plus
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
EBRHA is an Equal Opportunity Employer, drug-free workplace, and complies with ADA
regulations as applicable.
WE OFFER
- Competitive base compensation ($60-70k starting salary) with bonus potential
- Full time (40 hours/wk)
- Paid healthcare/dental/vision benefits and PTO
- Flexible onsite office hours (Oakland/Hayward)